REFUND & EXCHANGE POLICY
NO REFUNDS! Unworn and unaltered merchandise (with all interior and exterior labels) at regular price can be returned up to 14 days following the date of purchase for an exchange or a refund on a gift card, upon presentation of the original sales receipt.
The Le Dressing Loft boutique reserves the right to refuse the exchange of any merchandise returned other than in its original condition. FINAL SALE on sales, Bertrand la ligne items and face masks. No price adjustment!
Please note that the costs of returns are not supported therefore at your expense.
To begin the return process, please contact us by email at the following address: [email protected]
Online orders are processed from Monday to Friday, except on public holidays. We deliver in Canada only. Delivery times are 5 to 7 business days (excluding Saturdays, Sundays and holidays) for the province of Quebec. We cannot guarantee the same delivery time for other Canadian provinces. Please note that we reserve the right to modify the delivery rate for large items only.
Shipping rates with Canada Post: 15,00$ CAD.
Additional fees may apply for more remote areas of Canada. We reserve the right to adjust delivery charges for northern regions (accessible by air only). In this case, the customer will be contacted to accept the charges before the package is shipped.
Delivery offered with purchases of $150 before taxes and +.
If you have any questions regarding our policies, please do not hesitate to contact us at 579-637-6371 or by email [email protected]